Returns & Exchanges

Our Mission is to make buying dance shoes online as easy and accessible as possible. If you are unsure that your shoes are fitting correctly or have any questions, please feel free to contact us here

Return options:

  • Exchange for a different size or style
  • Return your item for a refund
  • Return for a GIFT CARD

We offer a 30-day exchange and refund window from the date that you have received your package. Please note items must be returned in unused, unworn condition and in their original packaging.

*We offer one free return shipping for items over $100 AUD shipped to Australia, USA & New Zealand per order made. If a shoe requires a further exchange or you have decided to return them after one exchange, the second return shipment will need to be covered by the customer. For all other countries the customer is responsible for the return shipping fee.

*For items returned that were purchased on promotion using a quantity discount (buy 2 pairs and save 50% off the second pair), we will refund the amount paid for the promoted/discounted item. 

Please note that our warranty does not cover scuffs, scratches, or wear on the leather and mesh areas of heels, as these are natural results of dancing, especially with floor work. Some wear on the sole and outer areas of the shoe is expected over time, particularly when dancing on hard or studio surfaces. Marks from floor work or choreography that involves dragging or rubbing may also appear, and these do not qualify for refunds or replacements. 

START YOUR RETURN

To begin you will need your order ID (found at the top of your order confirmation email, starting with VH) and the email address the order was made with.

Frequently Asked Questions

Our Vamp Heels Returns Policy includes the rights you are entitled to under the Australian Consumer Law.

If you have received faulty goods, or if your shoes have developed manufacturing faults after they have been worn and the purchase was made within the 30-day return period, please contact us at hello@vivazdanceshoes.com

We may request some photos of the fault claim and we may also consult with the supplier or manufacturer to determine if the item is faulty.

If the item is found to be faulty, Vamp Heels will either repair, replace or refund your order where appropriate.

Absolutely, you can send your unworn items back for refund or exchange within 30 days of receipt.

Please note:we will only accept return or exchange of unused, unworn condition and in original packaging.

Of course! We want you to love your purchase, so we offer a 30 day refund and exchange policy. You are welcome to send your shoes back for a full refund or exchange if they do not fit or not what you are after.

Please note:we will only accept return or exchange of unused, unworn condition and in original packaging.

We offer a 30-day money back guarantee on all products unused, unworn condition and in original packaging.

Read more about our returns policy here.