Option 1
Swap
Wrong size, or eyeing a different style? Exchange it. Australian orders get one free exchange per order, both legs on us.
US and UK: your return's covered, you just cover the new pair going out. Other countries, contact us to arrange.
The Pump Essentials Set is a considered collection of essentials for anyone training or performing in pumps. This curated trio includes a pair of VOYEUR Pumps, premium knee pads, and professional heel protectors. Together, they create a polished and reliable foundation for dancers who want stability, comfort, and confidence in every session.
Designed for both new and experienced pump dancers, the set brings together the pieces that support clean technique, controlled movement, and long term footwear care. It is an elevated introduction for dancers stepping into pumps for the first time and a smart upgrade for those already integrating heels into their training.
VOYEUR Pumps
Available in Black, Nude, Red, Leopard, Brown, and Silver. VOYEUR is crafted for balance, refined lines, and a secure feel that supports controlled movement. These heels are designed specifically for dance training and offer stability without compromising style.
Heel Protectors
Professional protectors that support traction, reduce wear, and help extend the life of your pumps. Ideal for studio floors and repeated training.
VAMP Premium Knee Pads
Sleek, low profile padding that provides targeted cushioning during floorwork and transitions. Designed to blend with your lines and stay comfortable throughout long sessions.
• Creates a complete and cohesive pump training setup
• Offers support, comfort, and protection for consistent practice
• Ideal for dancers beginning their pump journey or advancing their technique
• Helps maintain the condition of your heels and supports injury prevention
• A premium essentials kit with built in savings of 30 percent off RRP
• Optimised for dancers training in heels, dance heels, pump work, and floorwork based styles
Dancers at any level who are training in pumps, performers who want a reliable setup for rehearsals, students preparing for their first pair of dance heels, and artists who want a premium and long lasting pump ready kit.
VAMP Heels · Returns & Exchanges
Exchange it, bank the credit, or take the refund.
30 days from delivery, sorted in two minutes from your own device. Australian exchanges, on the house.
Start a return or exchange →Not quite right? No stress. You've got three ways to go, all within 30 days of delivery.
Option 1
Wrong size, or eyeing a different style? Exchange it. Australian orders get one free exchange per order, both legs on us.
US and UK: your return's covered, you just cover the new pair going out. Other countries, contact us to arrange.
Option 2
Not sure what you want yet? Take your return as VAMP credit and spend it whenever something catches your eye.
Option 3
Want your money back? Easy. Refunds land on your original payment method once your return reaches us and we've checked it's unworn and in original condition.
Condition: We can only take back heels that come back exactly as they left us, unworn, undamaged, and in their original packaging. Anything showing signs of wear can't be accepted.
The process
Head to the returns portal and pop in your order number and email.
Pick your items and tell us whether you want to swap, take store credit, or refund.
Added Redo coverage at checkout? Your prepaid label is emailed to you for free. If not, you can buy one right there in the portal.
One free AU exchange per orderPop your VAMPs back in their original box, attach the label, and send them on their way.
One rule: start your return in the portal before you ship anything back to us.
Who pays
With coverage
Your return shipping is covered, whether you swap, take credit, or refund. Nothing to pay.
Without coverage
You can still return. You'll just buy your return label in the portal, with one exception below.
Coverage pricing: Australia $2.98 AUD · United States $10.98 USD · United Kingdom £20 GBP
Australian swaps: One free exchange per order, both legs on us. Coverage or not.
US & UK: Your return is handled through Redo. On exchanges, you cover shipping for the new pair heading back out to you.
Other locations: Contact us and we'll arrange your manual return or exchange.
A few exceptions
This one's on us
If your order turns up damaged, faulty, or it isn't what you ordered, that's on us. No coverage needed, and a full refund is always on the table.
Always covered: Get in touch before sending anything back and we'll sort a replacement or a full refund with return shipping covered. Your rights under Australian Consumer Law always apply. Contact VAMP HQ
Important note
If your order was placed using a quantity promotion, like buy two pairs and save on the second, any refund is calculated on the amount you paid for the returned item at the discounted price, not the full retail price.
Example: If you bought two pairs and got 50% off the second, and you return that second pair, your refund reflects the discounted price you actually paid for it.
Get in touch
Unsure on sizing before you order, or want a hand starting a return? Reach out first. We'd always rather help you get it right than have you send anything back. Live chat is open Monday to Saturday and we usually reply within a few hours.
Start your return: Head to the portal, it takes about two minutes. Open the returns portal
Returns and exchanges must be started within 30 days of your delivery date.
All returned items must be unworn, undamaged, and in original packaging to be eligible.
Refunds are processed within 5 to 7 business days of us receiving your return.