REFUND POLICY

VAMP Heels · Returns & Refunds

We’ve got
you covered

We want you to love your VAMPs. If something isn’t right, we make it easy to exchange or return.

30-day return window
Exchange or full refund
Free returns for Australia

Our promise

30-day money back guarantee

From date of delivery

Your options

What we offer

Not quite right? No problem. You have two options within 30 days of delivery.

Option 1

Exchange

Swap for a different size or style. We’ll get the right pair to you as quickly as possible.

Option 2

Refund

Return your item for a full refund to your original payment method.

Condition: Items must be unused, unworn, and returned in their original packaging. We are unable to accept items that show signs of wear.

Return shipping

Who pays

Return and exchange shipping costs vary by country. Here’s how it works:

Australia

Prepaid return label

We provide a prepaid label to return your shoes to us. If you’re exchanging, standard shipping applies to send your new pair out.

USA, NZ & all other countries

Customer pays

Return postage is at the customer’s expense. We recommend using a tracked service.

Bundle & promo orders

Important note

If your order was placed using a quantity promotion (such as buy 2 pairs and save on the second), any refund will be calculated on the amount paid for the returned item at the discounted price — not the full retail price.

Example: If you bought 2 pairs and received 50% off the second pair, and you return the second pair, your refund will reflect the discounted price you paid for that item.

Need help?

Get in touch

Our team is here to make sure your shoes fit and feel right. If you’re unsure about sizing before you order, or need help starting a return, reach out before sending anything back.

You can contact us via live chat Monday – Saturday, or email us using the link below. We typically respond within a few hours.

Start your return: Contact us first and we’ll guide you through the process — get in touch here.

30-day window

Returns and exchanges must be initiated within 30 days of your delivery date.

Condition

All returned items must be unused, unworn, and in original packaging to be eligible.

Processing time

Refunds are processed within 5–7 business days of us receiving your return.